Termos do serviço

Terms of Service

These Terms of Service (“Terms”) govern your use of the Veluna website and your purchase of products from Veluna (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract to use our services and place orders.

Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion (for example, where a product is out of stock, pricing is incorrect, or we suspect fraud).

Prices & Payment

All prices are shown in GBP (£) and include applicable UK VAT where relevant. We may change our prices at any time, but such changes will not affect orders already accepted.

Payment must be made at the time of order using one of the payment methods offered at checkout. By submitting payment details, you confirm that you are authorised to use the payment method.

Product Descriptions

We make reasonable efforts to ensure that product descriptions, images and information are accurate. However, slight variations may occur and we do not warrant that the descriptions are error-free or complete.

Delivery

Delivery times shown at checkout are estimates only. We are not responsible for delays outside our reasonable control (such as courier delays or customs issues). Risk in the products passes to you upon delivery.

Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms. Please refer to the “Returns & Refunds Policy” section on this website for full details of your rights and how to return items.

Use of the Website

You agree not to misuse our website, attempt to gain unauthorised access, or introduce viruses or harmful code. We may suspend or terminate your access if we suspect misuse or a breach of these Terms.

Intellectual Property

All content on our website (including text, images, logos, graphics and design) is owned by or licensed to Veluna and is protected by intellectual property laws. You may not copy, distribute, modify or use any content for commercial purposes without our prior written consent.

Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Subject to the above, we will not be liable for any indirect, incidental or consequential loss arising out of or in connection with your use of the website or purchase of products.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.