Política de privacidade

Privacy Policy

Veluna (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and lawful way. This Privacy Policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is Veluna. If you have any questions about this policy, you can contact us at support@velunastore.store.

Personal Data We Collect

  • Identity data: name, title.
  • Contact data: email address, billing address, shipping address, phone number.
  • Transaction data: order details, payment status (we do not store full card details).
  • Technical data: IP address, browser type, device information, approximate location.
  • Usage data: how you use our website and services.
  • Marketing data: your preferences regarding marketing communications.

How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.
  • Manage payments, refunds and fraud prevention.
  • Provide customer support and respond to your queries.
  • Send service-related messages (order updates, policy changes etc.).
  • Send marketing communications if you have consented or where permitted by law.
  • Improve our website, products and customer experience.

Legal Bases for Processing

We process your data on the following legal bases:

  • Contract: to fulfil our contract with you (processing and delivering orders).
  • Legitimate interests: to improve our services, prevent fraud and secure our website.
  • Consent: for certain marketing activities and cookies (where required).
  • Legal obligation: to comply with applicable laws and regulations.

Sharing Your Data

We may share your personal data with trusted third parties such as:

  • Payment processors and financial institutions.
  • Delivery and courier companies.
  • IT and hosting providers.
  • Analytics and marketing partners (where consent has been given).

We require all third parties to respect the security of your data and to treat it in accordance with the law.

International Transfers

If your data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data in certain circumstances.
  • Object to or restrict processing in certain situations.
  • Request data portability where applicable.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@velunastore.store.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyse site traffic and personalise content. You can manage your preferences via your browser settings and our cookie banner.

Contact & Complaints

If you have any questions or concerns about how we handle your data, contact us at support@velunastore.store. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.